These conditions are agreed between Wild Planet, Lda. Legitimate owner of the All About Nature, Orbys, Floppys, Classic, Balloon, Orbys Keyrings, Classic keyrings, Saddys, Cute Friends, Oldies, Pinkys, Glitter and Love Portugal brands, contributor nº 510647146, with facilities at Av. Da Liberdade, 12-9º Dtº. 2620-514 Ramada – Odivelas – Portugal, hereinafter referred to as “Wild Planet” and between anyone who wishes to make a purchase through the website www.wildplanet.pt, with telephone + 351219817800, every day from 10 am to 6 pm e-mail firstname.lastname@example.org and fax +351219817809, hereinafter referred to as “Client”. The parties agree that their relations will be governed exclusively by the general conditions described herein.
The set of rules and procedures that we present below are intended to frame the rights and duties of your relationship with Wild Planet as a user or customer, and in no way contradict the law in force.
The information available on this site for consultation or for the purchase of goods implies that you accept the general conditions of use and sale that we detail in the following points:
The present general terms and conditions of sale only regulate the online store www.wildplanet.pt
1 – OBJECT
The present conditions aim to define the general conditions of sale, established between Wild Planet and the Customer, from the moment of ordering, such as the payment methods and the delivery conditions of the goods.
These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this transaction between the contracting parties.
2 – CUSTOMER ACCEPTANCE
The fact that the Client validates his order request causes the express acceptance of these General Conditions of Sale.
These Conditions apply to the exclusion of all other conditions, unless an agreement is signed by both parties.
Purchases by e-mail, telephone, fax or postal mail also imply acceptance of gifts.
3 – MODIFICATION OF GENERAL SALES CONDITIONS
Wild Planet reserves the right to change the conditions of use or other regulations published on the website without prior notice. Therefore, you should regularly consult the conditions of use since the continued use of the website presupposes the unreserved acceptance of the changes made to them and the submission to the most recent version.
The version of this regulation has a precise date, orders are thus managed by the General Conditions in use and therefore in force on the date of the order.
4 – CONTENT
The information, images and other content contained herein are protected by copyright and are intended for private use, and their use for purposes outside the scope of Wild Planet is not permitted, under penalty of civil and criminal liability.
We strive to ensure that all information disclosed is free from publication errors.
The colors of the images and drawings of the products displayed on your computer screen may appear different from reality and depend on factors outside the sphere of responsibility of Wild Planet, such as the characteristics of your computer equipment.
5 – ORDER
5.1 – Selection of products, where the Client must go through our catalog available for sale and place his selection in the “Shopping basket”.
5.2 – Finalize the order, where after choosing the products you want to order and completing the Customer registration, you will complete your order with the necessary information for payment and delivery.
6 – PRICES
6.1 – The sales prices indicated on the website are in Euros, with taxes included.
6.2 – Shipping costs are borne by the Customer and are charged at the end of the order.
6.3 – All prices indicated are correct except for data insertion error. If an order is placed on an item whose price is wrong we reserve the right to cancel the order and refund the amount paid to the customer.
7 – PAYMENT METHODS
The customer can pay through the following payment methods:
7.1– ATM reference
7.2 – Bank Transfer
7.3 – PayPal
8 – INVOICES
The purchase order made online by the Customer does not serve as an invoice.
Whatever the type of order and method of payment, the Customer will only receive the invoice with the goods at the time of delivery.
9 – DEADLINES
9.1 – Order preparation deadlines
Orders placed over the Internet are handled on a first-come, first-served basis from Monday to Friday and are served within a maximum of 48 hours
9.2 – Transport deadlines
The deadlines for transporting the goods are indicated by the carrier. These are transmitted to the Customer on an indicative basis, on business days, and also depend on the accuracy of the address provided by the customer on the date of the order as well as his availability for receiving the order. The carrier’s failure to comply with these deadlines must in no case compromise Wild Plane’s liability. These deadlines are indicated to the customer when shipping the goods.
10 – SHIPMENT
10.1 – Packaging
The products to be shipped are packaged and packaged so that they arrive at the place of delivery in perfect condition, always taking into account the satisfaction of the Customer.
10.2 – Confirmation
If the Customer placed his order on the website, an automatic order confirmation email will be sent. If the email indicated by the Customer is wrong, the order will be processed after confirmation of your payment.
10.3 – Tracking the shipment
Whenever the goods are shipped through the carrier, a code will be provided to the Customer to be able to follow the delivery of the order through the carrier’s website.
The follow-up of the order depends on this carrier and is under the responsibility of the same.
Wild Planet is not responsible for the errors that can be found on the websites of the carriers, nor on the “Bugs” that may limit the possibility of consulting the order on the Internet sites of the carrier.
10.4 – Shipping costs
To obtain the shipping costs for the desired product, add the same product to the shopping cart and indicate the country, district and postal code of the place of delivery and you will get exactly the value of the shipping costs. This calculation is made in accordance with the weight-volume rules given by the order carrier.
The Customer can always choose to pick up the order at our facilities, without any associated postage cost.
11 – DELIVERY
Orders are delivered to the delivery address indicated by the Customer on the order form.
11.1 – Absence on the day of delivery
You will be informed of the expected delivery date of your order. You must indicate a delivery address where someone is always present between 9am and 6pm. If delivery is not completed, you will be informed of the date and time the carrier was present.
11.2 – Delivery times
Estimated delivery time can vary between 1 day to 30 days. This deadline is not binding, it only serves to inform the minimum deadlines foreseen for the delivery of each product, it is merely informative. All orders placed on this site will have a maximum delivery time of 30 working days. At the end of this period and if Wild Planet is unable to deliver the order, the amount paid by the Customer will be returned to the NIB that he indicates. The Client, by accepting these terms and conditions, waives the right to receive the corresponding double sign.
11.3 – Loss of Orders
In this case, Wild Planet is obliged to respect the deadlines imposed by the carrier regarding the declaration of loss and the refund of the shipment. Thus, the Customer must also wait for these deadlines:
– Therefore, you have a maximum period of 30 working days from the receipt of the order confirmation email to declare it lost with Wild Planet. After this period, no claim will be accepted.
– On the other hand, if the Customer declared the loss of the order within the established deadline, Wild Planet will have to open the claim process. In this case, it is possible that Wild Planet will request documents necessary to open the complaint process. The latter must provide the requested data as quickly as possible.
– Finally, the definitive answers regarding inquiries are given by the carrier within a period that varies from 1 to 3 weeks. There can be two types of situations: either the order is recovered and resent to the Customer according to normal procedures, or the order is declared as lost by the carrier and Wild Planet informs the Customer to make a second shipment of the order or will be refunded the amount invoiced , according to the Customer’s preference.
11.4 – Receipt of the order
We recommend that all orders delivered must be subject to verification and control, and that the Customer makes any notes on the condition of the product in the carrier’s delivery guide in case of partial or total deterioration.
Without the proper notes from the Customer, the order cannot be the subject of a subsequent dispute with Wild Planet.
The verification of the product’s status is considered to have been carried out once the shipping guide is signed.
If the product is damaged, we appreciate that you photograph it and send us the photograph to the email email@example.com within a maximum period of 24 hours so that we can activate the transport insurance.
Any packaging, received at our premises without identification of the sender or sent for collection, will not be accepted.
11.5 – Order content error
Upon receipt of the order by the Customer, the latter must indicate by telephone, fax or e-mail to Wild Planet the complaint of non-conformity of the products in type, quality or quantity in comparison with the data of the order placed.
The complaint of non-compliance must be made within a maximum period of 24 hours to the delivery of the order.
Claims not made in accordance with the rules defined above and within the indicated time limits will not be accepted by Wild Planet.
11.6 – Strikes or force majeure events
In the event of a carrier strike or other exceptional event that delays or prevents delivery of the order, Wild Planet will inform the Customer of the delivery status.
11.7 – Export Control and Local Legislation
You should inquire with the local authorities in your area of residence about the conditions of entry for ordered products and you must make all kinds of declarations and / or corresponding payments with the competent bodies of the countries concerned.
You should inquire with the local authorities in your area of residence about the possibilities of importing or using the products or services you order.
It must be ensured that the technical specifications specific to the manufacturer respect the legislation of the country concerned.
If you do not respect the legislation of the country where you introduce the products, Wild Planet cannot be held responsible.
12 – RETURNS – GENERAL PROCEDURES AND CONDITIONS
12.1 – Conditions
The Customer has the right to return the purchase within a maximum period of 14 days from the date of delivery of the good / order.
If the Customer chooses to be refunded, that refund will be made within 30 days of receipt of the product by Wild Planet.
If you want to make a return, you must first contact us by e-mail firstname.lastname@example.org or by phone number 219817800 or you can go to our facilities, obligatorily accompanying the purchase invoice and indicate us if you intend to exchange the good or be refunded.
12.2 – State of the packaging
The returned items must be in perfect condition, complete and properly packaged in the original packaging and without any signs of actual use.
In case of withdrawal or error by the Customer, the shipping and return shipping costs will be the sole responsibility of the Customer.
12.3 – Internal error
Wild Planet is responsible for the return and reshipment charges if there is an internal error and the product sent does not correspond to the order. If you want to exchange for a different item, the cost of return and reshipment will be the responsibility of the Customer.
12.4 – Defects of origin
Wild Planet is responsible for the return and reshipment charges if the product has defects of origin. In this situation, the exchange must always be made for the same article.
12.5 – Transport damage
Wild Planet is responsible for the return and reshipment charges if the order has been damaged during transport. In this situation, the exchange must always be made for the same article.
Important note: We recommend that you pay attention to the outer condition of the packaging, as it may reflect possible damage to the product.
At the time of delivery and in the presence of the courier you must indicate the status of the product before signing the Shipping Guide and thus accepting the order.
If the product is damaged, you must return it immediately. Alternatively we would like to thank you for taking the photograph and sending the photograph to the email email@example.com within a maximum period of 24 hours in order to activate the transport insurance.
Important: Claims for transport damage will only be accepted up to 24 hours after delivery. After that, damages caused by improper use are considered for the purpose of claiming the cost of return and shipping, as well as its repair, at the Customer’s expense.
The verification of the status of the product is considered to have been carried out once the Shipping Guide has been signed.
12.6 – Sizes and colors
The articles found on this site have sizes and colors that are as close as possible to the genuine, but remember that in some cases they may not correspond 100% to reality. For specific cases, please check all information with the technical department before ordering, since returns for technical reasons will be the sole responsibility of the Customer.
13 – LAW DECREE
The information regarding the right to terminate the contract by the consumer (private customer) is described in detail in Decree-Law No. 143/2001 and in Decree-Law No. 82/2008.
Regarding the right of withdrawal by Companies, Institutions, Liberal Professionals and Individual Entrepreneurs, the general Law of the Portuguese civil code applies, namely the rules set out in Decree-Law 67/2003.
14 – PRIVACY AND SECURITY
14.1 – We use the information we collect through the website for order processing and possible promotion of our products. We do not sell, exchange or rent your personal data to third parties.
14.2 – Payment for your purchases is made through a payment system specially designed for Wild Planet, which through the use of different information databases, guarantees an increase in security and privacy.
14.3 – When registering at Wild Planet, the Client undertakes to correctly complete the registration forms, providing true information. The security of the registration is guaranteed by the access code associated with it, the Client committing himself to make a personal and non-transferable use of his username and password, not specifically allowing its use and knowledge by third parties.
The User undertakes to use the information to which he has access for exclusively private purposes.
14.4 – The login information will be exclusively known to you and Wild Planet.
14.5 – We intend to offer a quality service, for this reason, we reserve the right to adapt our procedures at any time.
14.6 – When accessing Web sites through links provided by Wild Planet, the user agrees that the information obtained through these links was produced by independent entities, and Wild Planet does not have any editorial responsibility for it. The links presented for the purpose of indicative purposes only, by Wild Planet are unaware of any consequences of access to them.
14.7 – Wild Planet is not responsible for any delay, suspension or interruption in the transmission of the information contained in this website, resulting from circumstances beyond its control.
15 – INTELLECTUAL PROPERTY
15.1 – The user is not authorized to, under any circumstances and by any means, store, copy, reproduce, alter, distribute, sell or in any other way make information accessible to third parties accessible within the scope of the present use, unless for exclusively private purposes and free of charge. The user is the only and exclusive responsible for the misuse of the information to which he has access in the scope of this website.
15.2 – The user recognizes the intellectual property rights of Wild Planet on the contents of the website that do not come from third parties, as such identified, including the graphic design of the page, the texts, images, graphics, logos, domains and brands. finding the user authorized to reproduce, copy, alter, disclose or, in general, to perform any act that, under the terms of the applicable legislation, constitutes a violation of the rights that Wild Planet holds. Any fraudulent use of these rights constitutes an offense of counterfeiting, severely sanctioned by the Intellectual Property Code.
16 – PRODUCT INFORMATION
The photographs of the products presented are the sole responsibility of Wild Planet.
17 – ACCEPTANCE OF TERMS AND CONDITIONS
17.1 – The user is responsible for any cost, expense, loss or loss, regardless of its nature, borne by Wild Planet due to the user’s failure to comply with these “Terms and Conditions”.
17.2 – In the event of a dispute, the competent court is that of the District of Loures, with express waiver of any other.
17.3 – In the event of a dispute, the consumer may resort to an Alternative Resolution Entity for consumer disputes: RAL de Coimbra (http://caccdc.org.pt/); Lisbon RAL (www.centroarbitragemlisboa.pt); Madeira RAL (291 750 330); Porto RAL (http://www.cicap.pt); Vale do Ave RAL (http://www.triave.pt); Vale do Cávado RAL (http://www.ciab.pt/) or Algarve RAL (http://www.cimaal.pt/home/). More information on the Consumer Portal www.consumidor.pt. ”
June 28, 2016.